FAQ

The product I want is Out of Stock.

Sometimes we sell out in certain stocks , However if a certain product appears out of stock then contact us by email and we will check if we have extra stocks available in warehouse and reply back with stock updates.  

I can’t find the product I’m looking for

The easiest and quickest way to find a specific product is by using the search tab on the top right of website, You can enter the description of the item . The products listed are in line with our physical stock in warehouse.

How can I pay online?

 We offer Pay Pal payment method which is convenient , Secure and Trusted .Various cards payments can be added to Pay Pal account .

Are price VAT included?

 All the prices on the website are inclusive of VAT.

 How to use a discount code?

 Discount or Coupon Codes are offered through our Newsletter, Email and website. They are easy to use and offer great value and discount for existing customer.

1.    After the shopping you can click and view the Cart section. You can review the order and the Coupon tab will appear on the page. Enter the Coupon code and submit.

2.    The total price will be automatically adjusted with the discount amount.
     
Once you have finished shopping at the EEC web-store click the view cart button which appears on the screen
Review your shopping cart and add the discount code in the given box and click on the Apply coupon button
Your total would be readjusted accordingly.

Can I use more than one discount code?

The Coupon codes are eligible only once and can be used at any time.

My Account Registration

Why do I need to sign in?

 By registering users are able to view their orders, order history. You will be able to store products in basket, update and check products. By registering users will be eligible for our promotional offers and Coupon Codes.

The Account also allows us to store order information and details for future transactions or queries.

How can I change my account details?

You can login to your account from top right corner. After signing in you will see the ‘My Account’ section where you can easily edit account information, change password, modify address and wishlist.

I have forgotten my password.

 If you have forgotten pass word then simply click the link ‘ forgot your password’ under the login section. You will be requested to enter your email address where un update emil will be sent out for renewing the password.

My Order

When will my order be dispatched?

 All orders are dispatched within 1 working day after placing your order.
Next Day deliveries will dispatched on same day if ordered before 10 am during weekdays Monday to Thursday.  During public holidays, Friday and Weekends the order will be dispatched out on next working day.

How can I change the delivery address of my order?

Address can be changed and updated anytime by Signing into your account. 

How can I cancel or amend my order?

Orders are usually dispatched within 1 working day after confirmed order placed. If you require change of address or cancellation then contact us immediately. If the the order has already been dispatched then you can return the items back to :

THE COSMETICS SHOP
PO BOX 177
MANCHESTER
M19 0AW

We advise you to always check and confirm delivery address and items ordered before confirming order for payment.

Why has my order being cancelled?

On some cases certain items can be out of stock in which case you would be refunded or if there is issue with card details or payment. You will be informed of any Refund by email and the payment will be reimbursed to you.
You can contact us for any questions or queries at info@thecosmeticsshop.co.uk

Why haven’t I received my order delivery?

Customers can view status of their order when dispatched. 
Sometimes due to unforeseen reasons or circumstances parcels can be delayed which are beyond our control. For UK orders the maximum period set by royal mail is 14 days before we issue a refund or replacement order. With Europe and International this can take up to 20 working days before we can issue you refunds or replacement.
If order was placed with tracked service the tracking number will be provided with the orders details when it's confirmed as dispatched.
You can always Contact us at info@thecosmeticsshop.co.uk for further queries and issues. 

My order has arrived damaged  

 Unfortunately despite efforts to pack well it can occur on some cases where items are damaged during transit , If you receive a damaged order then do contact us and we will offer a replacement order or refund. You will be requested to provide us a Photo of the damaged stock as evidence .

I have received the wrong item

If you received a wrong item then we can send you the correct item . For the returns of the wrong item we will reimburse you for the return postage cost. 

 I change my mind can I return the item back?

You are welcome to return the item back provided they are unused within 28 days. Please clarify the reason for return and wether you require a exchange for certain product or returning for refund.  Refunds would usually be processed within 3 working days of being received, You will be notified of Refund by email.
 
Return products can be sent to:
 
THE COSMETICS SHOP
PO BOX 177
MANCHESTER
M19 0AW

How long does it take to process my return?

Once we receive the parcel which can take few days we will inform you by email and then issue refund or replacement order as requested.

Should I pay to return my product?

All the returns are at the expense of the customer with exception to returning a damaged, faulty, wrong item back then we will reimburse you for the return postage.